Accessibility

Mill Falls at the Lake (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

DIGITAL ACCESSIBILITY COMPLIANCE GUIDELINES AND GOALS

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.

Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.
Operable. We ensure the website is compatible with users’ browsing methods.
Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.
Robust. A wide range of technologies can be used to access our site content.

CONTINUOUS DIGITAL MONITORING

Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

WE WELCOME FEEDBACK

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at reservationsgroup@millfalls.com with a description of the issue you encountered and your contact information. Additionally, we invite you to contact Nick Squire at nsquire@millfalls.com or 844-745-2931.

The Mill Falls at the Lake website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

ACCESSIBLE FEATURES AND AMENITIES

Mill Falls at the Lake is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

PROPERTY FEATURES

Accessible public entrance with door width of 36”.

The registration desk is 48” high. It has space to hand materials back and forth to guests who use wheelchairs. Guests who are unable to use the registration desk are personally attended by staff.

Accessible route from the public entrance and rooms to the registration area.

Accessible elevator with braille instructions. Height of the highest button in the elevator is 64”.

Accessible route to the elevator from the public entrance, registration desk and rooms.

Accessible emergency exit with door width of 36”.

Accessible public restroom.

Accessible route from parking area to the main entrance.

Space to accommodate accessible vehicles.

TTY for guest use.

Visual and audible alarms for smoke, fire and emergency.

Guest room televisions have closed captioning or closed captioning decoders are provided.

Service animals are welcome at the Mill Falls at the Lake.

All accessible food and beverage outlets.

Accessible route to food and beverage outlets from the public entrance and rooms.

All accessible meeting and event facilities.

Accessible route to meeting and event facilities from the public entrance and rooms.

Accessible business center with no doors to enter.

Accessible route to business center from the public entrance and rooms.

One accessible pool with chair lift, at Church Landing. .

Accessible route to accessible pool from the public entrance and rooms.

Fitness center with entrance door width of 36”.

Accessible route to fitness center from the public entrance and rooms.

Spa and salon with entrance door width of 36”.

Accessible route to the spa and salon from the public entrance and rooms.

ACCESSIBLE ACCOMMODATIONS:

Church Landing Bayview King Accessible Room
Entrance door width of 36”
Bathroom door width of 32”
One king bed
Roll-in shower
Lighted alarm

Accessible route from public entrance and registration area to accessible room.

Mill Falls also has a large number of rooms with a tub and grab bars in the bathroom that may be suitable for guests with limited mobility. There is one room with a tub and grab bars at Church Landing, 227 at Mill Falls and 243 at Chase House.

Standard rooms have entrance door widths of 36” and bathroom door widths of 32”. Please note that they do not have accessible features.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Mill Falls at the Lake website. The hotel is not responsible for any third-party content on the website.

If you have any questions or concerns about your accessibility needs, please contact: